Refund policy

When you can ask

You can ask for a refund within 14 days of your account's first payment, once per account. After those 14 days, or after one refund, payments are not refundable.

Plans

Starter: a full refund if fewer than 300 AI messages were used. Growth and Business: a full refund if fewer than 500 AI messages were used. Pro (your own AI key): a full refund within the 14 days. When a plan is refunded, it ends. Agency packages: write to support@chat2checkout.com.

Plan changes: when you upgrade, the old plan's unused messages move to the new plan instead of a refund for its remaining days. Messages carried over can't be refunded.

Pay as you go

If none of a purchase's credits were used, you get the full amount back. Otherwise you get back the value of the unused credits at the price you paid per message. No fees are deducted.

How to ask

Open Billing → Payments in your dashboard and click "Request refund" next to the payment. We review requests and send the money back to the same payment method.